We aim to improve the service delivery process of ministries to the citizens and build trust between the government and citizens. In case we haven’t met our commitments, we want to hear from you. Your experience can help us to improve our work.

If you have any complain related to the procurement of services, including complaints related to recruitment of consultants for Line Ministries, as well as project staff working for the MoF PSU.

Please complete the below form, our complaints procedure is designed to make sure that we settle any complaints as quickly as possible. After we receive your complaint, we will call you as soon as we can to discuss your complaint further.

Note: Any complaints we receive are treated seriously and investigated immediately.

Your details:

Please provide your details in the below table, this will enable us to make sure we have the correct information so that we can keep you informed. Your personal details and the information you provide will be kept confidential and will only be used for the purposes of this complaint only.

Submit a Complaint

Get in Touch

We will be in contact with you within 5 working days of your complaint being registered with us. If after following the above procedure your complaint has still not been resolved, you may refer the matter to the CBR Senior Management at the following address:

The Office

  • Address: Capacity Building for Results Program / Kabul, Afghanistan(Shahre-Naw)
  • Phone: (123) 456-789
  • Email: complaints@cbr.gov.af

Business Hours

  • Satureday - Wednesday 8am to 5pm
  • Thursday - Friday - Closed